Privacy policy

Effective Date: October 14, 2025

This Privacy Policy explains how A & E Bowery Lighting collects, uses, stores, and protects your personal information when you visit our website, place an order online, or interact with us in store.

Data Controller:
A & E Bowery Lighting
Address: 131 Bowery, New York, NY 10002, United States
Email: support@aebowerylighting.us

1) Information We Collect

We collect information only when necessary to operate our business and provide services.

a) Identity & Contact Information

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number

b) Order & Customer Support Information

  • Products purchased, order number, and order history
  • Messages sent to customer support
  • Return, exchange, or refund requests
  • Photos or documents you voluntarily provide (for example, to report damage or defects)

c) Payment Information
Payments are processed by third-party payment processors (such as Stripe or PayPal).

  • We receive transaction status and confirmation only
  • We do not store full credit card numbers, CVV codes, or bank account details

d) Technical & Usage Data
When you browse our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, referring/exit pages
  • Date/time stamps and session duration
  • Cookie identifiers and session IDs

This data helps us understand how visitors use our site.

2) How We Use Your Information

We use collected information for the following purposes:

  • To process and fulfill orders, including shipping and delivery
  • To handle returns, exchanges, and refunds
  • To provide customer support and respond to inquiries
  • To process payments and prevent fraud or unauthorized transactions
  • To send order confirmations, shipping updates, and service-related notices
  • To analyze website performance and user behavior through aggregated analytics
  • To improve site functionality, usability, product offerings, and advertising performance
  • To send marketing or promotional emails only if you explicitly opt in

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

3) Consent

By using our website, placing an order, contacting support, or visiting our store, you consent to the collection and use of your information for those specific purposes.

Marketing communications are opt-in only.
You may withdraw consent at any time by clicking the unsubscribe link or contacting us at support@aebowerylighting.us.

4) When We Share Information

We do not sell, rent, or trade your personal information.

We share data only with trusted third parties when necessary:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions
  • Shipping carriers (e.g., USPS, UPS) to deliver orders and provide tracking
  • Service providers for hosting, email delivery, analytics, and IT support, under confidentiality agreements
  • Legal authorities when required by law or to protect our legal rights

All partners receive only the information necessary to perform their services.

5) Data Retention

We retain information only as long as needed for legitimate business or legal purposes:

  • Order and transaction records: retained for at least 7 years for accounting and tax compliance
  • Customer support records: retained until resolved or after a reasonable period of inactivity
  • Marketing data: retained until you unsubscribe
  • Analytics data: stored in aggregated or anonymized form where possible

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

  • SSL/TLS encryption for data in transit
  • Restricted internal access based on job roles
  • Secure hosting environments
  • Payment data handled only by PCI-compliant processors

No system is 100% secure, but we work to minimize risks and respond promptly to potential issues.

7) Cookies & Similar Technologies

Our website uses cookies and similar technologies to function properly and improve performance.

Common cookies include:

  • session cookies: maintain your browsing session
  • cart cookies: remember items in your shopping cart
  • analytics cookies: measure traffic, page views, and user behavior
  • advertising cookies: help evaluate ad performance and audience reach (aggregated, non-identifying)

You can disable cookies in your browser settings, but some features (cart, checkout, login) may not work correctly.

8) Analytics & Advertising

We use analytics tools (such as Google Analytics) to understand how visitors interact with our website.

These tools may collect:

  • IP address (often anonymized)
  • Device and browser information
  • Pages visited and interaction patterns

This data is used only to improve site performance, user experience, and advertising efficiency, not to personally identify users.

9) Your Rights

You may request to:

  • Access or update your personal information
  • Delete your personal data (subject to legal retention requirements)
  • Withdraw marketing consent
  • Request a copy of the data we hold about you

California residents have additional rights under CCPA/CPRA, including the right to know, delete, and not be discriminated against for exercising privacy rights.

Requests can be sent to support@aebowerylighting.us. We may need to verify your identity before responding.

10) International Data Processing

Our business operates in the United States.
Your information may be stored or processed on servers located in the U.S. or other countries used by our service providers, subject to applicable laws.

11) Links to Third-Party Sites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices. Please review their policies before providing personal information.

12) Minimum Age

Our website and services are intended for individuals who are at least the age of majority in their state of residence.
By using this site, you confirm that you meet this requirement or have parental/guardian permission.

13) Changes to This Policy

We may update this Privacy Policy from time to time.
Updates take effect when posted on this page. Material changes may be announced on the website or via email.

14) Contact Us

A & E Bowery Lighting
Address: 131 Bowery, New York, NY 10002, United States
Email: support@aebowerylighting.us